January came (and has gone) before we knew it. The break between Cmas and New Year's evaporated and we decided it was because we were sitting in front of the TV too much, so we made a command decision and cancelled our DirecTV. I thought it would be TOO hard to keep going, but after about a week the "cravings" went away and life has continued on. We do have an antenna and get the basic channels. I have to admit that PBS is my favorite! The kid shows are great (and I usually don't have to worry about the content) and the Masterpiece Classic version of Jane Austin's Emma has been addicting! We are lucky to live in a modern age so we can access Hulu and the websites for different shows that we like to watch or have missed. Our computer is hooked up to the big TV so it's just like watching it on TV (and it's free).
At that same time we decided that we don't use our home phone enough to justify paying the bill every month, so we cancelled that too. It was thru AT&T (as WAS our internet). When Coby called to cancel it, he was told that the Internet MIGHT be down for 24 hours. Although that would put a cramp in my system, I can go 24 hours without Internet (luckily I have it on my phone). Well, after losing it EARLY on a Monday morning, I waited until Tuesday afternoon before calling AT&T since I didn't have internet yet. The very nice customer service lady told me I was on the schedule to get my internet hooked up Wednesday between 8am -8pm. Although I didn't want to wait another 24 hours I said ok. Well, at 4pm on Wednesday I STILL didn't have internet so I called AT&T again. This is when it all went bad. I talked to MULTIPLE customer service reps, supervisors, etc. and NONE of them could find an account for my internet to be hooked up and after spending WAY TOO MUCH TIME on the phone, I told them to cancel it. The final lady I talked too was so nice, but I have had bad luck with AT&T before and so it was a big decision for us to go with them again.
A couple of months before a nice lady had come to our door to introduce Clear Communications in our area. We liked her and the product, but had put $$ into a new modem, etc. for AT&T and didn't want to switch (since we should be moving soon anyway). Well, Coby was on the phone with Clear as I was dealing with AT&T and within 30 minutes of cancelling AT&T and calling Clear the sales lady was at our house and we were set up and I was back on the Internet.
AT&T is now dead to me and I LOVE that Clear was so on the ball. They are starting up in the Houston area so we hope to continue our account down there when we move. If you are looking for new Internet I HIGHLY recommend Clear. Even during the massive snow storm we had here last week we didn't have a problem with it! If you are in the market I would consider Clear!
1 comment:
I hate AT&T. I have a great story about them screwing up something and when I and when I asked for something, they guy actually said, "Let me transfer you to where you can wait on eternal hold until you are dead!"
True story. I won't do business with AT&T. Although it is pretty funny, it was their mistake, and terrible customer service.
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